12/27/2023 0 Comments Ipass number ota.02660421So how could I have possibly known that it was already activated? I surely don’t start driving around with the thing unsure if it’s activated or not?! When I called and gave them my details, which they then looked up in the computer, they told me it needed to be activated.The website says that new transponders need to be activated.The I-Pass I received in the mail included a flyer that specifically said that new transponders need to be activated online or by phone before use.She was surprised that I didn’t understand that I-Passes ordered online are already activated and told me that I should not have sent it back. I called them yesterday and this time another person, who seemed be more knowledgeable than the first one, explained to me that I-Passes ordered online are already activated! She put me on hold for about 15 minutes as she searched for my I-Pass and letter, but never found it. After three weeks I had still not heard back from them. I included a cover letter explaining what happened. When I called the service desk at the end of last month they told me to send it back and they’d send a new one. I had received it in the mail last month after ordering it online, but the activation code and account number were missing. (see part 1 for the beginning of this saga) It’s been over three weeks since I was instructed by the Illinois I-Pass service desk to send my I-Pass back. Posted on Sunday, February 22nd, 2009 at 11:20 am CET
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